How to open a ticket for technical support

To create a support ticket, go to your hosting website:

1. Click the Open Ticket menu
2. Now, select the appropriate department related to your inquiry

• Technical Support: open ticket for technical support related queries
• VPS Hosting: open ticket for VPS related queries
• Administration Department: Open Ticket for Queries related to Administration
• Abuse Department: open ticket for abuse-related queries
• Sales Department: Open Ticket for Sales Related Inquiries

3. After selecting an appropriate department, the following screen will appear. Enter the requested details on this page to submit a support ticket

• Your name and email address are filled in automatically
• Enter the appropriate subject related to your inquiry
• In the above screen, if you have not chosen the appropriate department for your inquiry, you can also choose the appropriate department from here
• In the Related Service dropdown box, choose a service for which you are raising a support ticket. This is optional, you can also select None.
• From Priority, you can choose the priority of your support ticket
• In Message, write your current query in detail
• If you want to send us files or images related to your problem, you can attach them here (Allowed file extensions: .jpg, .gif, .bmp, .jpeg, .png, .tiff, .zip, .doc, .docx, .txt, .rtf, .crt, .pfx, .xls, .xlsx, .bak, .sql, .pdf, .csv, .p7b). The maximum file size limit for your attachment must be 5MB.
• When you’re ready, click the Submit button. You have now successfully submitted a support ticket and a confirmation email has been sent to you with the ticket number and details.